The color wasn’t right for my hallway and I had to start the lengthy process of returning the rug. The rug was fine like any other rug you would purchase. It was shipped in a timely manner but your return policy is difficult. We purchase a lot of things online from Etsy to Amazon to independent companies. Your rug didn’t come with a return label or any information on if it needed to be returned. I emailed back and forth and after being told it was a $30 fee and I had to wait for the labels to be processed and couldn’t text or call customer service…I just decided to not return the rug. Really…really difficult return process…I’m sure because you don’t want returns but other companies are very easy to work with and you end up buying again from them . I’m actually still trying to get information to let your people know that I’m keeping the rug and passing it on to someone else but I haven’t heard back… it’s Friday …maybe Monday I’ll hear back? You don’t list customer service hours so who knows. Maybe Saturday? Anyones guess…process began July 18th …it’s July 22nd …frustrating
Absolutely in love with our new rug! It was too slippery on our hardwood floors without a pad but once we added it it was perfect. I love the colors in it and it vacuums well. I also have a ruggable rug in another room but get annoyed with it creating wrinkles when vacuuming with our high suction Dyson. Not this rug!!! Lays flat and no wrinkles! My son had to try out spilling a liquid on it to confirm you can actually wipe it up, and sure enough, you can! Highly recommend and will be buying more!
Absolutely love the carpet, as does my senior pup who enjoys the new traction it gives her mobility. My only complaint being that the Rug Collective’s email ads indicate that they ship free to Canada (and USA). They do not however, unless your order is above $1,000 USD apparently - so a bit misleading. Otherwise, happy with the purchase.
Beautiful rug, excellent customer service. Would recommend to anyone.
Absolutely love it. We still are waiting on furniture but the color is perfect for the space. The blues pull out our accent wall perfectly
As expected. Looks great. Haven’t had it long enough or washed it to comment further.
Very nice - matches the online pictures perfectly- reasonably soft and great colors
My rug came pretty fast and it’s just perfect in my space! The colors go great and It really ties everything together wonderfully. I also love that it’s stain resistant.
so far it looks fabulous and was better than I expected for something washable.
The first rug that was shipped to us was the wrong size. One quick email and the next one was on its way. Awesome customer service! We are really happy!
Beautiful rug! Took a while to arrive to the US but it’s very pretty and looks great in my bathroom!
I love it! Perfect size (9x12)
I am LOVING the Rug Collective. I order a rug for my office and then immediately ordered one for a hallway in my studio apartment that gets a lot of foot traffic. I love the idea that it is easy to clean and it looks so amazing!
Absolutely Love this rug!!! It is the first thing friends comment on when visiting. Easy to unpack, lightweight yet looks expensive and traditional. Best value I have found in a long time.
I have not received my carpet yet. I have had to track it down through UPS to find out that your company did not include my apartment number on the shipping label. So it has been undelivered. Hopefully I will receive it in the next few days. Not amused.
I’m not very impressed with the rug. For the price I paid I expected an under pad to be included and also after the first wash the rug edge is unravelling in two spots.
Thank you !
Really like this rug! I took off one star because it is much lighter than in photos, reads a little more pink and blue. I haven’t washed it yet, but I don’t know if I’ll ever have to because liquids bead on it. Nothing soaks in. Yay! It is perfect for us with our 2 aging dogs!
Beautiful rug. Definitely thin. Wish it came with rug pad.
Beautiful muted colors and a wide variety of them to choose for highlighting with other decor. Also love that it’s washable.
Beautiful rug but it’s wrinkly and has odd bubbles in it that haven’t gone away and it’s been flat on the floor for a week. Hopefully this smoothens out over time! Fingers crossed because at the moment it looks cheap. Otherwise gorgeous pattern and nice material.
It is as advertised! Really nice rug and colourful and utilitarian too. It was to put under my island in the kitchen, which can get messy. I am very happy of this purchase and will buy another rug. Thank you!
Great Rug, already thinking to get another one.
This rug is absolutely beautiful! The quality is top notch and I’ve already had so many compliments on it in our space. Highly recommend, especially knowing it’s sustainably made and spill-proof which is awesome as we have 4 kids!
I like how they look, and have not tried to wash them yet. Already the edges are starting to come undone. I spent good money on these thinking they would last but it doesn’t seem like they will. Pretty disappointing.
Goes great in my LONG entryway. I ordered three!
Great styles and amazing pricing! I am in love with my new rugs!
I loved this rug so much I bought another. I'm going to purchase a 3rd one soon. This is the rug I've dreamed of❤
I love it! I previously had another big name brand of washable rug but actually found it to be rather cumbersome. I liked the idea of a rug that was designed to wash but didn’t require a special rug pad and was treated to prevent stains from occurring in the first place. The price on this rug was so reasonable and I loved it from the minute I set it up! The colors are gorgeous and the distressing looks natural. This doesn’t look like a cheap screen printed rug, very high quality! I paired it with a regular rug pad and it’s great. Currently pet sitting for my friends very fluffy cat and hair hasn’t stuck to it at all. I’m so pleased with my purchase and just wish I had found rug collective sooner!
It’s a beautiful rug but didn’t stand much of a chance with foot traffic and my dog. It’s ripping in places and strings are loosening up and ripping off throughout. I may try again in the future with another but will probably by replacing this in the next few months. Spills do clean up nicely.
This rug is gorgeous! It’s definitely brighter in person than the stock photo on the website.
I’m grateful for the customer service. However, it took me 4 months to finally receive my rug. Beautiful rug, but mediocre quality. Curls on edges.
I love this rug! The warm colors are gorgeous and it goes perfectly with my cognac leather sectional! I get compliments on it all the time!!!
I ADORE THIS RUG. It’s beautiful and durable and if you have kids this is a dream. My only complaint is it’s not soft at all.
Absolutely love this rug! The colors are beautiful. Amazing quality, super impressed!
Have to admit that we were shocked by how much we loved this purchase! The rug feels and looks fantastic. We wanted something to warm up the dining room, but 3 kids makes for messy floors sometimes. The ability to wipe up/wash when necessary is key. Super happy we found this!
As soon as I saw the beautiful design of this rug, I had to have it! Not to mention the amazing price, spill-proof technology, and fantastic quality. I would highly recommended The Rug Collective to anyone!
So pleased with this rug. It pairs perfectly with the new accent wall behind our bed. I also love that it is easy to clean and washable since we have 4 dogs.
Great rug, and great customer service! The rug itself looks beautiful and I love that I can wipe it clean easily. Also, I had an issue with the rug I purchased and they were quick to resolve and get my rug exchanged. Will definitely purchase again.
First off, we love our rug. It’s a beautiful color and fits great in our space. BUT - I can’t say it’s machine washable in our home. We have a regular size washer & there’s no way it’s fitting inside. I’m having to take it to the dry cleaner which is a huge bummer. We still like it, but I wish I’d known it wouldn’t fit.
WAY better than I was expecting for the price! I absolutely LOVE the rug and crossing my fingers it stands up as promised - looking to get another color variation for another area already!
Amazing rug for our wine shop!
Love the vibrancy, great quality and quick shipping! Will be buying more in the future.
I love my rug! I haven't had to wash it yet and I really hope it holds up. I bought a nice under pad to go with it so it's very comfortable to walk on. My two dogs also approve :)
This rug is gorgeous! I ordered a 5' by 7'. An 8' by 10' was perfect. Instead of returning the smaller rug, I took it to our office. Everyone loves it.
The rug looks great! It’s thin, so I’d recommend a rug pad underneath for some cushion if it’s going on hard flooring. But at the price, it definitely exceeded my expectations!
This is the ultimate rug for those with dogs. I put this in my dining room and have no worries about any future accidents or spills.
Still waiting a month later for it to ship
The rug is soft and sits close to the ground - which is great. The colors are fantastic. We're very happy with the purchase so far.
This rug is gorgeous and practical! We have a little dog who will randomly and unexpectedly leave little puddles which is why a washable rug is so important. The pee sits on top of the rug and cleans right up! It does not soak in! The only downside is the delivery. I wasn’t aware that you had to have someone home and over the age of 21 to accept delivery. We ended up having my in-laws at our house all day waiting for delivery. Neither of us could miss a whole day of work waiting for a rug delivery! That has nothing to do with the amazing quality, appearance and value of the rug though.
I’m actually not happy with either rugs I bought, and would like to return them. How do I do that?
Honestly anyone who has pets or kids should be looking into this rug! We had a standard rug before this one and I ended up having to get rid of it due to stains and odor. This rug is a Game Changer! So easy to wipe stains clean and if I need to do a full wash I can put it right in my laundry. The colors are perfect and match my family room style. I will be purchasing more for around my house now that I have a baby on the way!
This rug is absolutely gorgeous! The quality is so good! It looks exactly like the pictures. I could not be happier with this purchase.
Wish the photos online were more exact, seeing as the rug I received was quite orangish..almost like a yellow orange tint. Pic doesn't do it justice. Definitely not white/beige as the background but thankfully matches my couch and living room ok
I love this rug!! It’s great quality and looks great in my living room. Fast shipping as well!!
Completes my bedroom perfectly!
Love my rug! I especially like that it’s made with a high percentage of recycled fabric - it feels great underfoot.
Good rug! Slightly more on the pink side of terra cotta than orange, but I still like it a lot and it will still go with the decor ive chosen
These rugs are GREAT! The colors are true to the pictures on the website. I tested the waterproofing day 1 and it beaded up just like promised. I will never buy another rug brand again!
The length was perfect for our long hallway! Love the colors, bring such settle color into our home. Can’t get enough of these rugs, we purchased 4 other styles as well and all are stunning!
The second day on the floor and the the threads were lifted from the rug. You would think with how much you pay, the quality would withstand a vacuum cleaning. To top it all off, the same rug is at boutique rugs for about $150 less. WTF. Talk about a rip off. And that makes you think that all the crap about their “ special” threads is just BS. Save your money and buy from other competitors who are charging way less for the same stuff. This company definitely robs you with all their fancy descriptions of their rugs. RIP OFF! So sad I was one of them.
Great rug highly recommend will purchase another
I absolutely LOVE this rug. It’s perfect for pet owners. Finding an affordable rug that is good for pets is not an easy thing, and not to mention they are so, so cute. I can’t wait to get another one
Gorgeous rug, great price!!
Very happy with the look of this rug. We have a puppy who destroyed our expensive rug and are happy to have found this company. We plan on ordering runners for our new carpet upstairs.
Love the rug! It was lighter and less vibrant than anticipated which actually made me love it more (could be because of the surrounding colours). Definitely doesn't have the sturdiness of a regular rug but I expected that given it folds to fit in the wash. I have not washed it yet since I've only had it for about one week, but its a win so far!
I want to get in contact with someone so I can return the rug for a size I can actually use. The rug I bought is too big for my space but you are very hard to contact. I’ve tried email and Facebook
It's thin and soft and beautiful! I would marry this rug if I could.
Great rug! Looks beautiful in my living room.
Moving into a new home during the pandemic was a challenge and trying to piece together mew furniture with everything being so backordered and having long delays hasn’t helped. This rug was delivered so quickly and conveniently I was impressed before I even opened it. With a toddler and two older dogs accidents occur daily in our house and it cleans up like magic. I have a few other rugs from this company that I have washed several times and they hold up well. I highly recommend giving them a try. The prices are amazing too. I do recommend that you use a good quality thicker rug pad as these rugs are thin.
Such a beautiful rug for my new office. Pet friendly and affordable ! Will definitely buy from The Rug Collective again.
Great rug for the price. It is exactly as described. Perfect for my casual rustic antique home with two big dogs and spills. I was skeptical, because I normally have a bad online experience, but the look is perfect and it’s perfect for casual dining room.
I love this rug! Really beautiful and exactly the color\pattern i was looking for. Only thing is, the rug is kind of thin, which makes it not super comfortable to walk on!
Gorgeous rug, it fits perfectly in our space. Finishing up Renos with the finer details that compliment our style and create comfort in our home.
I LOVE this rug. It is perfect and indeed pet proof. I babysat a friend's puppy the week I got it and the puppy had many accidents, all of which did not soak into the rug at all. It is gorgeous, easy to clean and perfect for our space.
I love it, it’s exactly what I wanted and will look great when my dining room is finally furnished!
I love the look of this rug. It adds a pop of color without being too much. The pattern is just a print on the material though, not actual different colored fabric. The rug is basically like a large blanket for the floor. It's not cushioned or soft or nice to walk/sit on. That goes with the territory of a washable rug, you can't have it all, but just know what to expect. Some washable rugs come with a pad to add some cushion and so it doesn't slip. This one does not so be aware and get one if that's an issue. Mine is held down by our couches so slipping isn't a concern but it would definitely move around if that wasn't the case. Overall I like it, and with two small kids it is ideal for what I was looking for, but it may not be great for everyone especially if a little comfort is what you're going for. I haven't washed it yet and at 8x10, I likely would have to go to a laundromat so the fact that it is washable may not be as convenient as it seems. If you want something durable and something just for looks, get it but don't expect a rug, expect a thin mat essentially.
This rug is beautiful. The colors are true to what you see online. It is thin (as describes) but very soft. I ordered the rug pad and I so glad I did. It keeps it from moving and adds a little cushion. This is placed in my kids “school/art room”. It vacuums easily and I was able to wipe glitter off with a wet cloth (the glue was still wet). I would love to order another rug for my living room. My only concern is if my golden doodle’s nails would snag this rug? I was also worried about shipping from outside of the US. The rug arrived within the 7-10 days and tracked the entire way.
great product. good quality and fast shipping
I am very happy with the carpet . Quality and design is perfect for my bedroom. I love the idea it is washable, deliver and customer service was seamless. Would definitely buy from this company again!
The rug is stunning and soft to walk on. No plasticky like the Ruggables are. That being said, shipping was a total nightmare and FedEx was a pain to deal with. The Rug Collectives customer service was spot on and quick to send a replacement rug when mine couldn’t be delivered
Amazing rug , beautiful colours and good quality
I think the rug is fine. The material and quality is what I expected. The colors are much more vibrant than how the rug was advertised, making it a shock. I wish rug collective would use color accurate photos to advertise, rather than probably filters or social media images from other people that have been filtered. Also, had to pay over 100$ in duties and taxes, which was a lot. Rug collective responded to my emails with my concern, but not to the comments I made specifically about the colors being totally different. Basically that comment was ignored and they said I could just send it back. I looked at all stories, social media and visited the page from multiple computers and phones over time... so it was not my screen changing the color. Whatever, I probably not buy a rug online again ever.
This is our 2nd purchase from this company! Again, super happy! This was just the color our entryway needed!
Fast shipping and a high quality rug. Brings just enough color into my room.
My return is being viewed for two days, waiting for a email return slip to get this package sent back.
Love love love it! Even prettier in person!
It’s ok... not nearly as faded as the photograph makes it seems which was disappointing.
Love this 8x10 rug - it makes our living room look larger! And I was also super surprised by how quickly it arrived (~1 week). I haven't spilled on it yet, though it seems very durable. My husband even approves! Highly recommend.
Fabulous quality and durability! So pleased with this purchase!
I love my vintage Cezanne Terracotta Sky area rug. We bought the 9 x 12. I would post a picture but the basement to it's going in is in the middle of construction, but it looks just as good as the pictures and will look amazing when our space is finished.
I like it but it’s only been down a few days and side are fraying already .
Very great rug! Looks awesome. Also, Gemile at the after sale service if so kind! Don't hesitate to order your rug from The rug collective now !
It arrived promptly and is a good quality rug. The colours are very much brighter than shown which is slightly disappointing as I was looking for that faded look. A good rug though.
Sending it back. Much more red than pictured and felt flimsy
Love our new rug! It’s perfect in our space and softer than expected. Very happy with the purchase.