How do I return my Rug Collective items? (US customers)

We offer both refunds and exchanges. If you would like to exchange your purchase, please click here.

Rugs must be returned within 30 days of delivery for a full refund minus a processing fee.*

Items must be returned in brand new condition. This means:

  • No pet hair/fur
  • No dirt or stains
  • No signs of wear, washing or use
  • No damage

Once items are shipped back, they will be assessed and a refund issued.
If the items have been deemed as used or damaged, they will not be eligible for a refund and will not be returned to the customer.

*Processing fee is $30 per rug and $15 per rug pad.

How do I return my Rug Collective items? (Canadian customers)
The returns policy for Canadian customers varies, please email us at returns@therugcollective.com for more information.

Exchanges are not available for Canadian orders.

What if my rug is faulty?

Please see here for more information and terms and conditions for faulty rugs.